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Best Bounce


Company Overview:

Best Bounce is a family owned and operated business located in San Ramon, California. We are dedicated to providing new and clean inflatable entertainment equipment to families and companies located throughout the East Bay. We have built a reputation of being known as a company that provides high quality party equipment at affordable prices. Our#1 goal is to make sure that your event is as successful as possible, by making sure that you receive dependable and attractive products that are delivered on time and installed by qualified technicians.




Address 231 Market Place #125
San Ramon  CA 94583
Phone (925)833-8000
Email info@bestbounce.com
Website Best Bounce
Rental Products Moonwalk Rentals
Delivery Area San Ramon
Best Bounce is a family owned and operated business located in San Ramon, California. We are dedicated to providing new and clean inflatable entertainment equipment to families and companies located throughout the East Bay. We have built a reputation of being known as a company that provides high quality party equipment at affordable prices. Our#1 goal is to make sure that your event is as successful as possible, by making sure that you receive dependable and attractive products that are delivered on time and installed by qualified technicians.
1. How much space do I need for a bounce house?

Most of our bounce houses are 15'x15' and require a three foot "safety space" to surround the unit. At a minimum, an 18'x18' clearance is necessary.



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2. Can they be used in the rain?

We always reserve the right to cancel a reservation if there is severe weather. However, if weather conditions are marginal when we drop off the unit, and you decide to keep the unit, we do not recommend that they be used in periods of heavy rain. The units become very slippery when they get wet and slipping can injure children and adults.



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3. How many kids can use the bounce house at one time?

Bounce Unit Size Children under 8 Children 9-12 Teens 13 + Big Kids and 18+
15' x 15' 10 8 6 4


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4.
How much does it cost to rent a bounce house?


We rent bounce houses according to rental duration, the size of the unit, and the day of the week. Our web site has been designed to provide you with as much information as possible to help you with your reservation.



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5. Can I pick up the unit and set it up myself?

No. Since safety is our utmost concern, we require that our qualified technicians install the units, check them for safe operation, and review all the necessary safety instructions with the person renting the unit and anyone that will be involved in supervising the operation of the bounce house.



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6. How soon in advance of a function should I reserve my unit?

We typically recommend that a bounce house be reserved three to six weeks in advance of the date needed. During the summer months, the most popular units are booked at least a month in advance and many weeks we have nothing to rent. Our recommendation is that you book as soon as you know the date you will might need a bounce house. We have a very liberal cancellation policy and we always say "It is better to be safe, than sorry".



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7. What is your "Bad Weather" policy?

We always reserve the right to cancel a reservation (at no penalty to you) if there are heavy rains or high winds (over 25 mph). Safe operation of our units and customer safety is our utmost concern.



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8. Does the bounce house have to be set up in a backyard or on grass?

No, many of our units are set up in the parking lots of preschools, shopping centers, churches and office buildings. Instead of anchoring the units to stakes in the ground, we anchor them with 60 lb. sand bags for your safety.



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9. Can the unit be set up on the pavement or in a parking lot?

Yes, the units can be set up on grass, as well as paved surfaces. We put a protective tarp under the unit to protect it from the abrasive movement across the paved surface.



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10. Who sets up the bounce house?

We have a team of qualified technicians that have been properly trained to set up the bounce houses so that they can be enjoyed in a safe manner. The technicians have been instructed on how to prevent "tripping" and shock hazards.



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11. Do you have liability insurance?

Yes. We have made the decision to purchase a 1 Million Dollar General Liability policy for each of our bounce houses. Many of our competitors have decided to "cut" corners and not carry insurance, or may only insure one or two of their bounce houses. Always ask for a copy of their policy and get a certificate for your records.



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12. How long can I rent a bounce house for?

We have several standard rental periods. These are 4 hour, 6 hour, and all day rentals. However, if these do not fit your party needs, please contact us. We are very flexible and think you will find our rates affordable.



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13. Are the units new and clean?

Yes. All of our units are new, and we have a policy of rotating units our of our inventory after a year or two, depending on their use. We want to make sure that we have a "young" inventory that is made up of the current styles. As far as clean, we clean each unit (with disinfectant and a mini vaccume to get in the crevices) after each use. If you ever find that one of our bounce houses doesn't meet your standards for cleanliness, you will not be charged for that rental.



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14. Does there have to be an adult supervisor present?

Yes. During our safety review after the unit is set up, we make it clear that a supervisor must be present when anyone is in the unit to ensure its safe operation. The supervisor is there to help kids and individuals get in and out of the unit safely.



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15. How long does it take to set up the bounce house and take it down?

Yes. During our safety review after the unit is set up, we make it clear that a supervisor must be present when anyone is in the unit to ensure its safe operation. The supervisor is there to help kids and individuals get in and out of the unit safely.



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16. What do you need to set up the unit?

All we really need is a relatively flat, open area that does not have any overhead obstructions and a power outlet withing 50 feet of where the unit is to be set up. If no electricity is available, portable generators are available upon request.



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17. 17. What happens when the unit is delivered?

When the unit is delivered, our technician will inspect the site where the unit is to be placed to ensure that it is free of any obstacles or hazards to the unit or anyone playing in it. Since the unit has to be anchored in some manner, we will inquire as to any underground sprinkler systems to make sure that our stakes do not puncture a hidden pipe. After the inspection, we will set-up the unit and review safe operating instructions.



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18. How do the kids get safely in or out of the bounce house?

All of our bounce houses have an inflated safety step that is an integral part of the unit. The step is slanted so that they can crawl up into the unit through a small opening in the front of the unit. When they need to exit the unit, they will exit feet first, while sliding on their bottom or on their tummies. We require that a supervisor be present at all time to ensure that the kids are enjoying the unit in a safe manner and to help with entering and exiting the unit.



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19. Do I have to keep the blower on at all times?

There is really no need to turn off the blower when the unit is set-up for enjoyment. The unit uses less energy than a hair dryer and will ensure that the unit is always ready for enjoyment. However, if you do need to turn off the unit for any reason, it is perfectly safe. Just make sure everyone has exited the unit and make sure that the unit collapses onto itself and not on any sharp objects or obstructions.



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20. How are the bounce houses cleaned?

After each use, our bounce houses are thoroughly vacuumed (even between the seams) to get dirt and debris out of the unit and wiped down with a disinfecting cleaner. We pride ourselves on delivering new, clean and attractive units for your enjoyment.



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21. Do you require a deposit?

Yes. A $50 security deposit is required to ensure that your bounce unit is reserved for your event. We also ask that we have a credit card number on file before the unit is delivered. The security deposit is fully refundable as long as you abide by our cancellation policy.



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22. What are your methods of payment?

We are very flexible as far as payment. We accept Cash, Checks, and Credit Cards (Visa, MC, Amex, and Discover)



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23. Can a bounce house be set up indoors?

Yes, we do set-up our units indoors, assuming that the space is large enough to accommodate the unit. Spaces that are typically large enough are gyms, stages, shopping malls, and convention halls, just to name a few.



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24. Can I rent a unit late in the evening or over night?

Yes, we are very flexible concerning our rental periods. However, if we feel that the unit will not be safe in the late evening or over night, we reserve the right to deny such rentals.



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25. Will the bounce house harm my lawn?

No, the unit will not harm your lawn. We place a tarp down under the bounce house to make sure that any movement will minimize any damage. We will place stakes in the yard to help anchor the unit, but this does no permanent damage.



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26. What is your cancellation policy?

We require a $50 deposit for any reservation of our bounce units. This deposit is fully refundable if you cancel the reservation 7 days prior to your rental date. Naturally, this does not apply to cancellations due to weather or unsafe conditions.